Support
Everything to do with Bridges Community apps is handled by email. It is the best way to describe an issue, share details and get a considered reply.
We reply within 3 business days, in English or Ukrainian.
What to include
To avoid spending two emails on clarifications, please state up front:
- Which app and its version (in Shopping: Profile -> About; in Tapiko: at the bottom of Settings).
- Device and system: for example, "Samsung Galaxy A54, Android 14" or "Windows 11".
- What happened and what you did right before that, step by step.
- A screenshot, if the problem is visible on screen.
If your question concerns your account, mention the email address you sign in with. Never send passwords - I do not need them and they would not help.
Common requests
I want to delete my account and all my data
You can do it yourself in the app, or by email. The procedure and the timelines are on separate pages: Shopping, Tapiko.
I found a bug, or I want a new feature
Please write. User suggestions are the main source of what ends up in the next version. I will not promise deadlines, but I read every message.
Someone posted objectionable content in a shared list
Shared lists are filled in by the users themselves and I do not review them in advance. If a member posts abusive, unlawful or otherwise objectionable content, you have three options, and the first two take effect immediately:
- Remove their access - remove that person from the list, or leave the list yourself, on the Lists screen.
- Block them - remove them from your friends on the Friends screen. They can no longer open lists or subscriptions to you, and any new friend request from them you can simply decline.
- Report it to me - email bridges@bridges.net.ua with the subject "Content report". State the list name, the approximate time and what happened; a screenshot speeds up the review.
I review reports within 3 business days. The offender may lose access to the app and, for a serious or repeated breach, their account. The terms are set out in the licence agreement.
Tapiko
How to report or block a person
On the "Friends" screen, open the person's menu (long press) or "…" on a request and choose "Report…" or "Block…". The report reaches me right away, and I handle it within 24 hours. A blocked person disappears from your friends and cannot send you a request; to unblock, go to Settings -> "Blocked". The rules are in the Tapiko license agreement.
How to save or move my library
Settings -> "Export data…": a ZIP archive with a table for each collection (opens in Excel or Numbers), a full JSON copy and all covers. On a new device, just sign in with the same Apple ID - your library arrives by itself.
It does not sync or shows a server error
Check your connection and update the app to the latest version: the server may reject old versions. If the error in Settings does not go away, send me a screenshot of it.
Autofill finds nothing
Search by title has to be turned on in Settings -> "Autofill" and in the collection itself. Try the original title (in English for films and games).
Questions about personal data
Requests for access, correction or deletion of personal data are handled in line with the Privacy Policy, at the same address: bridges@bridges.net.ua.